For many of our customers, and internet outage brings their business to a halt. We hear: “I can’t send any emails!” “My VOIP phones don’t work!” “I can’t access __________, so I can’t do my job!”. If your business relies on the internet for anything from the first quote or contact from a customer to sending the bill when finished, you are not alone in being dependent on your internet connection. Just like everything else in life, you don’t know how much you need it until it’s gone.
Recently when a local internet provider went down we got a ton of calls from customers who were out of business without the internet. Some even sent their employees home for the day. Others however were not affected at all, or were affected much less. How? are they less dependent on the internet to run their business? No. They simply planned ahead with a little help from us.
We can set up one or more redundant internet connections with different carriers that can both spread the load across carriers, and if one goes down it can fail over to only use the connection that works. This means that at most, you are probably only going to be slowed down by one connection failing, and not blocked from getting your work done all together. If you think about the costs associated with having all your employees sit there and twiddle their thumbs while waiting for the internet to come back up, you might realize the value in having this in place.
Don’t be caught in this situation next time the internet goes down at work, plan ahead, we can help!
Lately I have been talking to our customers a lot about managed services. We offer packages for managed security, managed backup, and managed workstations, and they can save companies a lot of hassle and money, but very few of our customers know what managed services really are.
Managed services is outsourcing the maintenance and monitoring of your computer systems. For one fee per computer we can monitor and manage every piece of technology your company depends on. we find problems before they even know they are a problem, and fix the problems before they interrupt the operations their business depends on.
Simply put, if you lose money when a computer system goes down, as most businesses do, you need managed services! Our customers that sign up for managed services see a fraction of the downtime of break fix customers.
Last week one of our customers who uses our managed services got an adware infection from one of their employees playing games on their work computer. I was able to spot the infection and clean it before it became too serious. Another one of our customers who is under a break-fix agreement got a very similar infection, but when their antivirus said it cleaned it they believed it and kept using the computer. That computer ended up needing to be re-imaged, and was down for a whole day.
Managed antivirus and software patches from us costs about the same as your standard stand alone system, but you get our expertise behind it. I would recommend this to anyone who’s antivirus is up for renewal, or will be up for renewal in the near future.