What are Managed Services?
Lately I have been talking to our customers a lot about managed services. We offer packages for managed security, managed backup, and managed workstations, and they can save companies a lot of hassle and money, but very few of our customers know what managed services really are.
Managed services is outsourcing the maintenance and monitoring of your computer systems. For one fee per computer we can monitor and manage every piece of technology your company depends on. we find problems before they even know they are a problem, and fix the problems before they interrupt the operations their business depends on.
Simply put, if you lose money when a computer system goes down, as most businesses do, you need managed services! Our customers that sign up for managed services see a fraction of the downtime of break fix customers.
Last week one of our customers who uses our managed services got an adware infection from one of their employees playing games on their work computer. I was able to spot the infection and clean it before it became too serious. Another one of our customers who is under a break-fix agreement got a very similar infection, but when their antivirus said it cleaned it they believed it and kept using the computer. That computer ended up needing to be re-imaged, and was down for a whole day.
Managed antivirus and software patches from us costs about the same as your standard stand alone system, but you get our expertise behind it. I would recommend this to anyone who’s antivirus is up for renewal, or will be up for renewal in the near future.